CubeSlice / OLAP Client Management System Technical Support Form

The preferred method of contacting us for technical support is to use this online support form. You can also send an email to support AT sdgcomputing DOT com, but please include this same information.  Either way, we ask in addition that you email us the Error Report. 

Both CubeSlice and the OLAP Client Management System save information about cube failures and other significant errors that occur. You can create a written report of this information.

In the OLAP Client Management System,  press the Configure button and then press the Create Error Report button on the General tab of the Configuration dialog.. When you create it, you will be asked if you want it automatically e-mailed. You can have it e-mailed automatically or you can manually attach it to an email addressed to support AT sdgcomputing DOT com.

In the CubeSlice Creator, go to the file creation tab and press the create error report button, and manually attach it to an email.

1. Contact Information   

 Name:       

Email:        

Telephone:

2. Information about your environment

Analysis Services Service Pack used:                     

Version of CubeSlice or OCMS/LocalCubeTask:  

Build Number:                                                             

Please locate your version and build numbers on the Help - About box.

3. Problem, comment or question 

If you are reporting a problem please provide as complete a description of the problem as possible. Does it occur only under certain circumstances? How can the problem be reproduced? Give as many details as you can.

           

 

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